• NDIS (National Disability Insurance Scheme)
  • Aged Care Services
  • Cafe and Catering
  • Emergency Relief / Material Aid
  • Engagement Hub aka St Kilda 101
  • Goodwill Shop
  • Hearing Voices?
  • Employment and Training
  • Legal Service
  • Pastoral Care
  • Residential Programs
  • Training or Education
  • Voices Vic

NDIS (National Disability Insurance Scheme)

The NDIS is provides individualised support for eligible people with permanent and significant disability, and for their families and carers. A person living with a mental illness is likely to be eligible for NDIS if they “…have an impairment or condition that is likely to be permanent (lifelong) and that stops you from doing everyday things by yourself…” To find out if you are eligible for NDIS, or for more information, please refer to the NDIS website directly.

What is the National Disability Insurance Scheme?

The National Disability Insurance Scheme (NDIS) is the new national system aimed at providing better support to Australians with a disability. It provides individualised support for eligible people with permanent and significant disability, their families and carers. The NDIS also covers people with a psychosocial disability associated with a mental illness – sometimes referred to as a psychiatric disability.

The NDIS is administered by the National Disability Insurance Agency, is government funded and provides all its services for free. The scheme offers exciting new opportunities for people who are eligible for NDIS services.

What will the NDIS provide?

The NDIS funds reasonable and necessary supports to help eligible people reach their goals, objectives and aspirations, and to undertake activities to enable their social and economic participation.

The National Disability Insurance Agency will provide information and referral to existing mainstream and community services in your launch area.

Who can use the NDIS?

The NDIS is for people under 65 years of age who have a disability that affects their daily life and the way they can take part in the community. The NDIS will help people who are born with a disability or who get a disability later in life.

Why an NDIS?

Until now, people living with a disability in Australia received varying levels of support depending on where they lived and when, where and how they acquired or developed a disability. The NDIS is a nation-wide scheme that will provide lifetime support to people affected by disability, based on a person’s individual needs.

As well as taking a life-time approach, the NDIS will also provide early intervention, particularly for people where there is good evidence that support will make a substantial difference to a person’s life.

Uniting Prahan offer the following services under NDIS:

Contact us

  • Main Office: 03 1300 277 478
  • NDIS hub: 1300 826 347

Our offices

  • South East – Cranbourne, 1 Lurline Street, Cranbourne, 3181
  • Inner & Outer East – East Kew, 142a Normanby Road, East Kew, 3102
  • Bayside – Prahran, 211 Chapel Street, Prahran, 3181
  • Bayside & Peninsula – Cheltenham, 313 Charman Road, Cheltenham, 3192

For more information on the NDIS:


Note: The information on this page was prepared using information from the Mental Health Council of Australia and NDIS websites.

Aged Care Services

Our clients receiving in-home supports are able to live independently in their own homes for up to 3 years longer than the national average. This is a fact of which all our staff are deservedly proud.

We hope the information contained in this publication will help you to make the right decisions when it comes to Aged Care.

Find out more about Home Care Packages

Cafe and Catering

Hartley’s Community Dining

Uniting Prahran’s Community Dining room – Hartley’s – has been serving hot breakfasts during the winter months, and weekday lunches to the economically and socially disadvantaged for more than twenty years. It has seating for up to 65 guests, and has a lovely outdoor courtyard area.

Hartley’s is staffed by experienced chefs, wonderful volunteers, and participants from our services.

Hartley’s aims to provide:

  • a supportive and welcoming environment to all, but particularly those in the community who may be living with complex needs including mental illness, economic disadvantage, social isolation, loneliness or disadvantage
  • nutritious, low cost meals.

A typical lunch menu has soup, two choices of main meal (with vegetarian options always available) plus a dessert. Free bread and salad is provided – when possible – with the purchase of a main meal. The menu changes every day, and main meals cost $4.00.

Holders of a valid and current Centrelink concession card are entitled to three free main meals a month*.

Opening hours Monday to Friday, serving lunch from 11.00am to 2.00pm
NB: Last meal served at 1.45pm

Location Ground floor, 211 Chapel Street, Prahran

Hartley’s also runs a Winter Breakfast program, providing cooked breakfasts from June to August. During this period, breakfast is served Monday to Friday, from 7.30am to 9.30am. If you can manage a gold coin donation we would appreciate your support.

If you are interested in volunteering with Hartley’s or for the Winter Breakfast program, we’d like to hear from you. Find out more

The Mission Caters

 Hospitality-missioncaters-green-logo-final Our catering service  Facebook  Like us, or follow us!

The Mission Caters combines Uniting Prahran’s vision that ‘every person has the right to a decent life’ with an aspiration for proficient, competitive and contemporary catering.

The Mission Caters employs a team of experienced hospitality professionals, who can deliver high standard catering for small or large functions, at your venue or ours. The broader team may also include trainees, participants and volunteers who are seeking to enhance their work experience.

The Mission Caters provides a variety of options to suit your event, including:

  • experienced fully licensed and flexible catering at your venue or ours
  • formal sit down dinners
  • cocktail events/canapé dining
  • a fully equipped corporate kitchen – ideal for team building exercises
  • day conference rooms
  • hire of our rooftop venue at 211 Chapel Street, which has panoramic views of the city skyline; or our ground floor venue, Hartley’s, which has seating capacity for 65 guests.

Visit our website to find out more

*conditions apply

Emergency Relief / Material Aid

If you are in need to material aid or financial assistance our friendly, helpful volunteers and staff will discuss what you may be eligible for.

Emergency Relief works on a ‘needs’ basis and can offer:

  • food parcels
  • food vouchers
  • phone cards
  • pharmacy Vouchers for select PBS scripts
  • Telstra Vouchers available for post paid accounts
  • transport cards to help out with arranging and getting to appointments
  • clothing vouchers to be redeemed from our Op Shops.

If you wish to get support setting a personal budget or require advocacy support with outstanding bills and accounts you are welcome to make an appointment to meet with the Emergency Relief Counsellor. If you require financial counselling assistance, please contact: 1300 765 595

Contact details: 

Material aid

Direct – 9692 9514

Switchboard – 9692 9500

Financial Assistance

Financial counselling assistance: 1300 765 595

National Debt Hotline: 1800 007 007

Opening hours: Monday to Thursday, 9.30am to 12.30pm
Location: Level 1, 211 Chapel Street, Prahran


Engagement Hub aka St Kilda 101

The Engagement Hub is a safe and welcoming community for people living with severe and enduring mental ill health to connect with others living with similar experiences.

Location: 101 Carlisle Street (cnr Chapel Street), St Kilda

Telephone: 9525 5478

Manager: Pauline (Paulo) Reid

Open: Monday to Friday, 9.00am to 2.30pm – except Thursdays, when we close at 1.30pm.

Why ‘Engagement Hub’?

The definition of a ‘hub’ is ‘a centre of fun and activity’, and that is what we aim to achieve here. The Engagement Hub takes a strengths- based approach towards mental health recovery, building upon participants abilities, resources, aspirations and interests. Participants engage in a range of activites that build confidence to manage their mental ill health, live independently and actively in the community.

Who can use the Engagement Hub?

The Engagement Hub is open to those with severe and/or enduring mental ill health, who are socially isolated, and/or homeless.

For more information, view our current timetables below:

What kind of activities can I participate in?

All our activities are open to everyone who accesses the Engagement Hub. It is an opportunity to build on individual’s strengths and abilities through:

  • groups – Women’s group, yoga, art, drama, gardening, pool, music, meditation, trivia, and bingo!
  • regular outings
  • monthly meetings: ‘Have Your Say’ is a regular meeting where clients are able to have input and provide feedback.

What facilities are available?

We have the following facilities available for participants to use:

  • washer and dryer
  • showers
  • Computers
  • TV lounges

What services are available?

  • Planned activity groups
  • Visiting clinics:weekly legal clinic, nursing clinic monthly optometry clinic
  • Meals for participants


  • Monday, Wednesday, Thursday, Friday from 9.00am – 10.30am
  • Thursday from 10.30am when Brunch is Lunch!


  • Monday to Friday, 12noon – 12.30pm EXCEPT Thursday  
copp 2 The activities and meals programs at the Engagement Hub are supported by the City of Port Phillip, and we acknowledge and thank them for their support.

Goodwill Shop

Donate, volunteer or shop here!

Facebook  Like us, or follow us! Instagram   Prahran.Mission.Goodwill.Shop

Uniting Prahran Goodwill Shop raises much needed funds to support those living with mental illness or who are living with extreme economic or social disadvantage.

Our Goodwill Shop sells an eclectic range of clothing, books, CDs, household goods, furniture, and other rarities, and is run by a combination of paid staff, wonderful volunteers, and clients seeking employment opportunities; they offer a unique retail experience for all.

Where is our Goodwill Shop located?

Opening Hours
211 Chapel Street
T: 9692 9553 (Mon-Sun) Monday to Friday
10.00am to 5:00pm
10.00am to 5:00pm
12.00 – 4.00pm

How do I donate goods?

We are always happy to receive good quality, clean donations at either of our stores.

If you have bulky items, or furniture that you cannot deliver to us yourself, we can organise for these to be collected. Please call – or email – our Prahran store to organise a collection.

Please note: We are not always able to accept everything that you may wish to donate as it is subject to our current needs, space permitting.

Is there anything you can’t accept?

Yes. We cannot sell anything that would be unsafe for you to buy – anything that is broken, dangerous, unhygienic, where its safety cannot be proven or where it would be illegal for us to sell. It is also important that you donate saleable, good quality items as we have to pay for the disposal of rubbish or unsaleable donations.

The following items below are unsaleable donations and need to be collected by your local council in weekly or hard rubbish collections:

  • ripped, torn and/or stained clothing
  • electrical goods
  • pillows and doonas (unless new in packaging)
  • computers and printers
  • earrings for pierced ears (unless new in packaging)
  • brushes and combs (unless new or antique)/Hairpieces/Wigs
  • food (cakes, jams, pickles, lollies, lemons etc)
  • prescription spectacles
  • sharp knives of any size
  • curtain rods, tracks and awnings
  • used underwear/pantyhose/socks
  • used makeup, sealed unused cosmetics
  • carpets and underlay
  • building materials and kitchens
  • outdoor playground equipment (for example swing sets, trampolines)
  • gas appliances.

Anything that carries ‘Australian Safety Standard’ requirements including:

  • baby carry-baskets/Baby prams or pushers/Bassinettes
  • bicycle helmets/Horse riding helmets/Motorcycle helmets
  • children’s car seats/children’s cots.

If you are uncertain, then please call our shop – we’d be happy to talk to you.

Hearing Voices?

We support voice hearers and organisations across Victoria to create opportunities for recovery that respect and work with peoples’ lived experience.

We believe Hearing Voices is a common human experience to extreme life experiences.


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Employment and Training

Uniting Employment Services is a specialist employment service that assists people who are affected by illness or disabilities to return to suitable paid work.

It offers a qualified employment support team and employer marketing specialist to support you in your job search process.

It is a free service for eligible job seekers with a disability or health condition.

Our offices are located at:

  • Cheltenham
  • Dandenong
  • Prahran
  • St Kilda
  • Box Hill
  • Collingwood
  • Hobart
  • Lilydale
  • Melbourne
  • Wantirna South

For more information please call us on 03 9692 9501




Getting Ahead………….Getting Work

Welcome to Uniting Employment Services and the Market Your Skills program

– to you and your journey to employment! 

Would you like to be working but not sure what step to take next?

In the Market Your Skills program you will –

  • Learn to engage more effectively in work, training and the community
  • Develop a Personal Action Plan to find and sustain employment
  • Boost your confidence and self esteem
  • Learn in a friendly and supportive environment
  • Advance your communication, teamwork and problem solving skills
  • Learn to set and achieve your goals 

Interested in taking the next step?               Pop in or contact us at –

Level 1, 211 Chapel Street, Prahran                 Tel: (03) 9692 9501

Looking forward to accompanying you on the next steps of your journey!

For upcoming training sessions click here


Diversity and Advocacy Program shutterstock_135092909

The Diversity and Advocacy Program provides individualised and group support to people who identify as Lesbian, Gay, Bisexual, Transgender, Queer, Intersex or Asexual (LBGTQIA+) and who experience mental health challenges. The program:

  • Facilitates a social group for LBGTQIA+ people who experience mental health issues, known as OUTminds
  • Provides diversity training within Uniting Prahran, and to other health providers in the greater community.


OUTminds is a social group for people who identify as LGBTQIA+, who experience mental health challenges. It collectively promotes an accepting, safe and supportive environment in which to stay connected with the LGBTQIA+ community. The Outminds group meet once a week on Wednesday to do a variety of social activities as a group.

To see what’s happening this month, view our Social Timetable. PLEASE NOTE, ALL GROUPS HAVE BEEN CANCELLED UNTIL FURTHER NOTICE.

To find out more, call our Diversity & Advocacy Co-ordinator on 9692 9500.

Legal Service

Uniting Prahran’s legal service is available to eligible clients who are in need of legal counselling. This service is free and bookings can be made through our Emergency Relief service.

To be eligible you may need to meet some of the following criteria:

  • be experiencing financial hardship
  • hold a valid government concession card
  • be an existing client in one of our programs
  • other, as deemed appropriate.

We have access to a small team of lawyers who can provide pro bono legal counselling to clients in matters relating to:

  • advocacy
  • criminal law
  • debt management
  • family law
  • disputes with tenancy, landlords or neighbours
  • wills and estate related issues
  • fines or infringements
  • Centrelink matters

When is the service available?

The legal service will be available on the last Monday every month, from 10.00am to 2.00pm.

How do I access the service?

Access to the service is by appointment only.

To make an appointment, call 9692 9500, and speak to the Emergency Relief Coordinator.

Pastoral Care

The work of pastoral care is focussed on the faith community, and is a participant driven group. Activities include weekly prayer services, regular group outings, visits by the chaplain, and memorial services.

The Chaplaincy also reaches out beyond the walls of Uniting Prahran into rooming and boarding houses, hospitals, hostels and people’s private homes. Uniting Prahran draws people from different cultures, faiths and spiritualities and this is acknowledged in the pastoral care which is offered.

We welcome diversity and provide worship which reflects the different faiths and spiritualities of workers and participants.

Do you hold regular services?

Yes, the faith community gathers to pray every Thursday, at 12.30pm, and the informal Christian worship service is open to all.

Location:Pastoral image-Candle
Level 2, Cooper Room
211 Chapel Street, Prahran

To contact the chaplain – Rev Dr Ian Savage

Telephone: 9692 9500 (Thu to Fri)

Email:  Contact us via the online form

Residential Programs

We have two residential rehabilitation properties – The Haven, and Scottsdale – which provide a range of housing opportunities, both independent and supported, for people who are:

  • aged 16-64
  • living with a diagnosed mental illness
  • residents within the Bayside catchment area
  • willing to engage with our support workers.

Both services are guided by the Uniting Prahran’s strengths-based model, which has four domains of recovery:

  • hope, as a frequent self-reported component of recovery
  • self-identity, including current and future self-image
  • meaning in life, including life purpose and goals
  • personal responsibility, the ablility to take personal responsibility for one’s own life.

All our residents are encouraged to maintain connections with their families and carers, communities and practical supports.

All our residents are encouraged to develop their daily living skills, personal development and independence.

All our residents are encouraged to become active members of the local community.

Both services provide support round the clock to:

  • provide a safe environment
  • allow an immediate response to any health concerns
  • reduce the potential for hospitalisation
  • assist residents achieve individual goals
  • help reduce the symptoms of mental illness to a point where they can be managed with less support and improved quality of life.


Scottsdale is for people in shared housing who want to be free to live as they choose, but have someone to help them if necessary.

Uniting’s Supported independent 15 bed living services can be purchased through an NDIS support package.  It is for adults living with chronic and enduring mental health issues.

The service also provides organised activities to assist you to develop skills and promote confidence in your ability to manage your life. The tenancy is managed separately by Housing Choices Australia.

Residents are required to have an approved NDIS package.

For further information, contact Program Manager (03) 9692 9591

Training or Education

Uniting Prahran offers a range of training courses throughout the year. Our courses are open to everyone – you do not need to be a client of Uniting Prahran to attend. We welcome people from all backgrounds and walks of life. We teach in a prejudice free, non judgmental environment, in small, friendly classes. We respect your privacy. Uniting Prahran offers everyone the chance to attend training to make improvements in the quality of their life, and increase their opportunities.

What kind of courses do you have?

Courses may change from time to time, but typically we run:

Is there a cost?

Yes there is. Course fees vary – depending on the course requirements – but they start from as little as $1.50 per hour.

Where are the courses held?

Most courses are run at 211 Chapel Street, Prahran but some courses are run at other sites. Check the course information for specific details.

Where can I get more information?

For information regarding our Voice Hearer’s specialised courses:


How do I register?

To register for Voice Hearer’s specialised courses:

  • registration is via our Training page
  • or call 9692 9500 if you need some assistance.



Voices Vic

Voice Vic supports voice hearers and organisations across Victoria to create opportunities for recovery that respect and work with peoples’ lived experience.

Voices Vic is the Hearing Voices Network in Victoria linked with 33 networks worldwide.

We applying the peer led Hearing Voices Approach to support voices hearers, families and organisations and the the process of recovery.

Find out more